Rtally Privacy Policy — Our Commitment to Protecting Your Data
Last Updated: January 2026 | Applicable to: All users in Bangladesh
This Privacy Policy explains how rtally collects your personal data, why it is collected, and how it is kept secure. Please read this policy carefully before using the platform.
1. Information We Collect
Account & Identity Information
When registering with rtally, we collect your name, mobile number, email address, date of birth, and Bangladesh address. National ID or passport details may be requested for account verification as part of the KYC (Know Your Customer) process. This ensures all platform users meet the required age threshold and are residents of Bangladesh. Information provided during registration is saved to your account profile and can be updated at any time. Providing false or inaccurate information may result in account suspension.
Payment & Financial Information
Transaction data related to BDT deposits and withdrawals is collected, which may include mobile banking numbers (bKash, Nagad, Rocket, etc.). Full bank account numbers or card numbers are never stored on our servers — payment gateways process this information through their own encrypted systems. Transaction history is retained for a period required by regulatory authorities. Transaction patterns are automatically monitored to detect suspicious financial activity. This process ensures the security of your account and funds.
Device & Browser Information
When you access the rtally platform, certain information is automatically collected — including your device's IP address, operating system, browser type and version, screen resolution, and mobile device identifier. This data is used to ensure the platform displays and functions correctly. If your account is accessed from multiple devices, that information is logged for security purposes. Device data is also used to detect suspicious login attempts, helping prevent fraud. For mobile app users, device push notification tokens may be collected as well.
Usage Data & Gaming Activity
We collect data on which games you've played, how long your sessions lasted, which pages you visited, and which promotions you clicked. This information is used to improve our services, deliver a personalized experience, and enforce responsible gaming policies. Analyzing gaming patterns also allows us to identify unusual behavior or signs of problem gambling, which is key to protecting our users. Your chat history with the support team is also retained to help maintain service quality.
2. How We Use Your Information
Rtally uses the data it collects solely for specific, legitimate purposes. Each use is explained in detail below so you stay fully informed.
Account Management
Identity and contact information is used to create, verify, and secure your account, as well as for login protection and password recovery.
Transaction Processing
Payment information is used to process BDT deposits, withdrawals, and bonus payouts. Each transaction is verified to prevent fraud.
Contact & Support
Your email address and mobile number are used to send important account updates, promotions, and support messages. You can opt out of marketing communications at any time.
Service Improvement
We continuously analyze usage data to improve platform performance, enhance the gaming experience, and raise the standard of customer support.
Security & Compliance
Data is used to prevent fraud, money laundering, and abuse, as well as to comply with applicable laws and regulatory requirements in Bangladesh.
Responsible Gaming
Gaming patterns are monitored to identify at-risk users and provide timely support and limit-setting options.
Your data will not be used beyond the purposes stated above. Should any new use arise in the future, you will be notified in advance and your consent will be obtained where required.
3. Cookies & Tracking Technologies
Rtally uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored in your browser that help remember your preferences and session details on return visits. Various types of cookies are used on our platform, each described in detail below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens & form protection | Until End of Session |
| Functional Cookies | Language preferences, theme & personalized settings | Up to 1 year |
| Analytics Cookies | Page visit statistics and usage patterns | Up to 6 months |
| Security Cookies | Fraud Detection & Device Recognition | Up to 30 days |
All cookies except essential ones can be managed or disabled through your browser settings. However, disabling certain cookies may limit some platform features. We do not use any third-party advertising network tracking cookies that follow you across other websites.
A limited amount of data may also be stored in localStorage and session storage, primarily to improve the speed and performance of your session. This data stays on your device only and is never sent to our servers. It is automatically cleared when you close your browser or clear your cache.
4. Sharing Information with Third Parties
Rtally never sells your personal data or shares it with third parties for advertising purposes. That said, operating our services may require sharing limited data with trusted partners. In every case, only the minimum necessary data is shared, and all partners are required to uphold our privacy standards.
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Payment Processors:
Payment information is shared as required to process transactions through mobile banking services such as bKash, Nagad, or Rocket. These processors operate under their own security standards and privacy policies. Once a transaction is verified, only the transaction reference number and status are stored in our system.
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Game Providers:
Third-party game providers may receive a unique player ID to manage game sessions. They do not receive your full name, email address, or payment details. We maintain strict data processing agreements with all game providers.
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Legal Requirements:
We may be legally required to disclose information upon receiving a valid order from a Bangladeshi court, regulatory body, or law enforcement authority. In such cases, only the specific information requested will be provided. Where legally permitted, you will be notified in advance of any such disclosure.
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Cloud & Technology Services:
We work with trusted technology service providers for hosting, database management, and cybersecurity. These providers are not permitted to use your data for their own purposes and operate solely under our instructions. All data transfers are carried out over encrypted connections.
5. Data Retention & Security
Rtally applies industry-standard technical and organizational measures to keep your personal data secure. All sensitive data stored on our servers is protected with AES-256 encryption. Data exchanged between your browser and our servers is always transmitted over TLS (Transport Layer Security), shielding your connection from third-party interception.
The key features of our data protection measures are outlined below:
In addition to a password, mobile OTP verification can be enabled for account access, preventing unauthorized logins.
Our automated system operates 24/7 to detect suspicious logins and unusual activity, taking immediate action when necessary.
Only authorized personnel are permitted to access specific data. All staff receive data privacy training and are required to sign confidentiality agreements.
Secure data backups are created regularly and stored in encrypted form to ensure data can be recovered under any circumstances.
Data Retention Period
Your data is retained for as long as your account remains active. Even after account closure, transaction records must be kept for a specified period — generally up to 5 years — as required by financial regulatory guidelines. Once that obligation has been met, all personal data is securely deleted or anonymized.
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and take the necessary steps to minimize any harm. Our security team works continuously to maintain the integrity of our systems.
6. Your Rights & Policy Updates
Rtally believes you should have full control over your personal data. We respect the following rights and are committed to helping you exercise each of them.
Right to Access
You may request a copy of the information we hold about you at any time. We will fulfill your request within 30 days.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your profile settings.
Right to Erasure
Unless required by law, you may request the deletion of your account and personal data.
You may object to certain types of data processing, such as marketing communications or profiling. We will limit or stop that processing after taking your objection into consideration.
You may request a copy of your data in a structured, commonly used format. This allows you to transfer your information elsewhere if needed.
Notice of Policy Changes
Rtally reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or mobile number and display a clear notice on the website. The updated policy will take effect 30 days after the date of change. Continued use of the platform after that point will be taken as acceptance of the new policy. If you do not agree to the updated terms, you will have the option to close your account within the specified timeframe.
Support & Contact
For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team. Email us at: privacy@rtally.app — We aim to respond within 24 hours on business days. For further assistance, visit our FAQ Page view it directly or Log In to reach us via support chat.